Shipping & Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, please contact us at firstname.lastname@example.org within 14 days of receiving your item. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase to be included in the parcel.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Please note that the amount refunded varies depending on these factors.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If the item is faulty, please send us pictures of the fault via email at firstname.lastname@example.org. We will then advise how to return the item back to us and include any other relevant information.
If you need to exchange it for the same or similar item, send us an email at email@example.com and send your item to: Crystalclear Leisure, The Woodside Centre, Southend Arterial Road (A127), Rayleigh, Essex, SS6 7TZ.
To return your product, you should mail your product to: Crystalclear Leisure, The Woodside Centre, Southend Arterial Road (A127), Rayleigh Essex, SS6 7TZ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable (unless the product is damaged). If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot be held responsible should such an issue occur.